Start Here
By the end of this course, you will be able to:
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Locate assigned courses, learning paths, and events in My Learning and follow the recommended order for completion.
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Start, resume, and complete assigned items while monitoring due dates and completion status.
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Use Topics, Search, and support contact information to find additional learning and get help when needed.
Outline
👋 Welcome to Your Learning Hub
Welcome! This page will walk you through everything you need to get started with your assigned learning. Follow the steps below in order, and you'll be on your way!
🏠 Where to Start: My Learning
All of your assigned content lives in the My Learning section of the navigation bar at the top of the page. This is your home base — everything required for you to complete will be listed here.
You'll also find a direct link to My Learning in your welcome email. Use that link to jump straight in.
Once you're in My Learning, you'll see your assigned courses, learning paths, and any live events. Work through them from top to bottom — they are ordered intentionally to build on each other.
✅ How to Complete Your Assigned Learning
- Click on the first item in your My Learning list to open it.
- Click Start to begin, or Resume if you've already made progress.
- Work through the content at your own pace — your progress saves automatically, so you can leave and come back at any time.
- Once you finish an item, return to My Learning and move on to the next one.
- Repeat until all items are marked as complete.
Tip: Look for items marked Due Soon or with a deadline date and prioritize those first. You can also visit the History section to review or retake any completed content.
🎯 After You've Completed Your Assigned Learning
Once you've worked through everything in My Learning, you're encouraged to keep exploring! There are two great ways to discover additional content:
Browse by Topic
Use the Topics section in the top-right of the navigation bar to browse content organized by subject area. This is a great way to find courses relevant to your role or areas you want to develop further.
Search for Specific Content
Use the Search bar at the top of the page to find courses, paths, or events by keyword. Just type what you're looking for and filter the results by format, topic, or duration.
📋 Quick Reference
| Task | Where to go |
|---|---|
| Find your assigned courses | My Learning (top nav) |
| Browse content by subject | Topics (top-right nav) |
| Search for a specific course | Search bar (top of page) |
| Register for a live event | Open the event → select a session → Register |
| Resume a course | My Learning → click the course → Resume |
❓ Frequently Asked Questions
How do I know what order to complete things in?
Your assigned content in My Learning is listed in the recommended order — just work from the top of the list to the bottom.
What if I miss a due date?
The course stays available and will show as overdue in My Learning. Complete it as soon as you can. Your administrator may be notified depending on your organization's settings.
Why do I only have due dates on some of the courses in **My Learning?
An assigned training will only have a due date if it's been marked as "required". If a course has been marked "recommended", or if you sign up for a course on your own, it will not have a due date.
Can I explore content before finishing my assigned learning?
We recommend completing your assigned content first, but the Catalog is available to you at any time. Use Topics or Search to explore when you're ready.
My progress isn't saving — what do I do?
Try refreshing the page or switching browsers. If the issue continues, reach out to your L&D team or use the Help link in the platform footer.
Who do I contact if I need help?
Reach out to customeredu@billtrust.com for any learning or education platform issues.
Questions? Contact customeredu@billtrust.com for support.